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Privacy Policy

Privacy Policy

General Information


ProsfinityVPN collects two types of information:

(i) Information related to your account (“personal information”) This information is collected for the purpose of administering your ProsfinityVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

(ii) Aggregate Apps and VPN connection summary statistics ProsfinityVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses. Personal Information ProsfinityVPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an ProsfinityVPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use any payments when subscribing to our Service. With some forms of payment, the Site may redirect you to the website of a third-party payment processor namely Stripe to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor’s terms and privacy policy. ProsfinityVPN uses your email address for the following reasons: To send emails related to payment transactions. To provide links to our Site, including password reset emails. To send you updates and announcements. To communicate with you about your VPN services or respond to your communications. To send marketing information, such as ProsfinityVPN offers, surveys, invitations, and content about other matters in connection with ProsfinityVPN (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

ProsfinityVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties. The preceding terms do not preclude the transfer of data, in the event that ProsfinityVPN is acquired by, or merged with, a third-party entity, to such entity (to be newly created for the purpose of operating the ProsfinityVPN business and its wholly owned subsidiaries. Aggregate Apps and VPN Connection Summary Statistics We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore: We do not know which user ever accessed a particular website or service. We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used. We do not know the set of original IP addresses of a user’s computer. Should anyone try to compel ProsfinityVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist. In order to maintain excellent customer support and quality of service, ProsfinityVPN collects the following information related to your VPN usage: Apps and Apps versions We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you. Successful connection We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable ProsfinityVPN engineers to identify and fix network issues. Aggregate sum of data transferred (in MB) We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other ProsfinityVPN users, we may contact that user for an explanation. Summary We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer Peter had connected to our New York VPN location on Tuesday and had transferred an aggregate of 800 MB of data across a 24-hour period. Peter can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other ProsfinityVPN customers who also connected to the same location on the same day. We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used ProsfinityVPN, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities. Security Measures to Protect Your Information ProsfinityVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions. While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection. Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options. Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.

Cookies and Mobile Identifiers

What is a cookie? A cookie is a small text file used to store information about your visit to the Site. Cookies let ProsfinityVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site. Disabling cookies You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that ProsfinityVPN’s Site may not work as intended if you choose to disable cookies. ProsfinityVPN’s cookies The cookies set by ProsfinityVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of ProsfinityVPN’s domains. Third-party cookies ProsfinityVPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page. ProsfinityVPN uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Mobile identifiers

A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. ProsfinityVPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for ProsfinityVPN mobile apps. Disabling or resetting mobile identifiers Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising & Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device. Third-Party Websites The Site may contain links to external websites that do not fall under ProsfinityVPN’s domain. ProsfinityVPN is not responsible for the privacy practices or content of such external websites. Consent and Age Restrictions By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy. The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately. Users in the European Union ProsfinityVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU. In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances: For the purposes of fulfilling our contractual obligations to users, including: Providing users with the Services and Apps they have requested. Managing user subscriptions and processing payments. Providing customer support. For a legitimate interest associated with the operation of our business, including: Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps. Communicating with customers to provide information and seek feedback related to our Services and Apps. With the consent of users, which users can withdraw at any time. You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected] . Changes to the Privacy Policy We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

We will using customers personal or payment information for cancel the subscription and will keep for next time payment that ensure the data keep in database safely and security. The customers have to provide login account , email address or credit card and inform customer service of prosfinity via email ([email protected] or Live Chat ) that we could help to unsubscription.